ProContact GX

What does this say about the quality of Continental tires?

Quality and consumer safety are our highest priorities. This campaign is consistent with CTA’s commitment to closely monitor its tires in the field and react whenever tires may not meet quality standards or performance requirements.

Should consumers be worried / concerned about the safety of these tires? 

We recommend that owners of the involved products, promptly visit an authorized Continental Tire dealer for tire inspection and possible removal. For qualifying recall tires, a replacement with the same product from a non-affected production period or a comparable product will be offered.

 

Brand	Tire Line	Tire Size	L&S Index	Article	DOT	Only these DOT Weeks
Continental	ProContact GX	255/35R19	96H	15573690000	CP32WMC9	1921 through 3224

I sold my vehicle with the tires on it, what should I do?  

Please provide the name and address of the new owner. You can report this information to Customer Relations at 1-888-799-2168 to initiate contact with the new vehicle/tire owner or email it to [e-mail].

I am a second owner of the vehicle – Do I get the tire replaced as well?  

Yes, all tire owners who own the affected tires will qualify.  

 

Will the consumer be notified?  

Continental Tire will mail letters to consumers once we receive the names and addresses of owners identified for this program.  

 

I purchased my tire through an online tire dealer, how do I send the tire back?   

You do not need to send the tire back to the online dealers. The consumers need to contact an authorized Continental Tire dealer for inspection. To locate an authorized dealer please click here or call Customer Relations at 1-888-799-2168 for a recommended dealer in your area.   

 

What if I already filed a complaint?  

Please call Customer Relations at 1-888-799-2168.

 

How can the consumer find the D.O.T. number on the tires?  

Tires made for use in the United States are required to have the DOT serial number with production week and year on one sidewall of the tire near the rim. The following sample shows a tire manufactured during the 38th week of 2021.

 

Example of DOT Serial Number Identification:

The Continental 255/35 R19 96H ProContact GX AO is identified as follows: 
Product Line:    ProContact GX AO
DOT TIN:         CP32WMC9
Article No.      15573690000

What tires will be used to replace the recalled tires?

CTA will replace recalled tire(s) with a new Continental Tire(s) with the same article number from an unaffected production week or with a comparable Continental tire. The tires must meet DOT and DOT Week to be part of the recall.

 

 

What should I do if I already replaced recall tires?

You might be eligible for reimbursement, submit the required documents: Proof of ownership (Car ownership or tire invoice for recall tires) and replacement invoice (new set installed), to [e-mail].